Return & Refunds Policy – Infinite Aura
At Infinite Aura, we deeply value the trust that every Customer places in us. Shopping online should feel exciting, safe, and rewarding. That is why Infinite Aura has created a return and refund policy designed not just to protect the Customer, but also to give peace of mind before, during, and after every purchase. Our promise is simple: if something isn’t right, Infinite Aura will do its very best to make it right.
Returns & Exchanges
Infinite Aura understands that sometimes, after receiving an order, a Customer might feel that the product is not the perfect fit. To keep shopping worry-free:
Every Customer has up to 7 days from the date of receiving the order to request a return or exchange.
Infinite Aura gladly allows returns or exchanges that can result either in a refund or a replacement item, depending on what the Customer prefers.
To ensure fairness and smooth processing, products must be unused, in their original condition, and with the original packaging intact.
In rare cases where a product arrives damaged, defective, or not as described, Infinite Aura takes full responsibility and provides a quick replacement or refund at no extra cost to the Customer.
Refunds
Refunds at Infinite Aura are handled with care and transparency:
Once Infinite Aura receives the returned item and conducts a quick inspection, the Customer will be notified about the approval decision.
If approved, the refund will be issued back to the same payment method originally used by the Customer.
Infinite Aura aims to complete this process within 5–7 business days.
Should there be any unforeseen delays, Infinite Aura will personally update the Customer and keep them informed at every stage until the refund is completed.
This way, the Customer never feels left in the dark and always knows the status of their money.
Exchanges
Infinite Aura wants every Customer to feel satisfied with their purchase. Therefore:
An exchange is always possible for items that are defective, damaged, or incorrect.
Even in cases where the size does not fit correctly, the Customer can request an exchange. For size-related exchanges, the delivery cost is covered by the Customer.
If the exact item or size requested for exchange is not available, Infinite Aura will work with the Customer to either provide a suitable alternative or issue a refund—ensuring that the Customer’s investment never goes to waste.
Order Cancellations
Infinite Aura also gives flexibility before the product is dispatched:
Any order paid online may be cancelled within 24 hours of purchase.
If the order has already been shipped, cancellation is unfortunately not possible. In such cases, the Customer may still rely on the return process once the order is received.
Shipping for Returns
For smooth and secure returns:
The Customer will be guided by Infinite Aura’s support team with the correct return shipping address.
Generally, the Customer bears the return shipping cost. However, in situations where Infinite Aura has delivered an item that is damaged, defective, or incorrect, Infinite Aura will cover this cost fully.
To avoid delays or misplaced parcels, Infinite Aura strongly recommends using a trackable shipping method, giving both the Customer and Infinite Aura peace of mind.
Need Help?
At Infinite Aura, every Customer is part of our extended family. We believe that great service does not end with a sale — it extends until the Customer is completely happy. If at any stage there are doubts, concerns, or issues with an order, the Customer can reach out directly to Infinite Aura’s support team.
Our goal is simple: to listen, to understand, and to resolve issues in a way that leaves the Customer smiling.
✨ With Infinite Aura, the Customer is always assured of fairness, transparency, and care. Shop with confidence, knowing that every purchase is backed by Infinite Aura’s commitment to quality and trust.